Belmont Flower Delivery T&Cs | Terms for Online Orders

Terms & Conditions for Online Flower Delivery in Belmont

Introduction

These Terms & Conditions (“Terms”) set out the agreement between you (“the Customer”, “you”, or “your”) and Flowers Belmont, governing your use of our website and your purchase of flowers and related products for delivery in Belmont and the surrounding areas. By using our website or placing an order, you agree to be bound by these Terms. We recommend that you read these carefully before using our services or proceeding with any purchase. For the avoidance of doubt, these Terms apply to customers and deliveries within Belmont and its surrounding areas only.

Order Process

Exclusively through our online platform, you can select from our current range of fresh flowers, bouquets, and floral arrangements for delivery. The images depicted on our website illustrate typical arrangements but may differ slightly due to seasonal flower availability or the need to substitute flowers of similar quality and value.

To place an order, browse our selection, add your chosen products to the basket, and proceed to checkout. At checkout, you will need to provide delivery details, including the recipient’s name, address, contact information, and any specific delivery instructions. Please take care to ensure all details, particularly the delivery address and recipient's phone number, are correct and complete. We cannot be held responsible for failed deliveries arising from inaccurate or incomplete delivery information.

Once you submit your order and payment is authorised, you will receive an order confirmation on-screen and via email. This confirmation is neither acceptance of your order nor a guarantee of delivery time, but a record of your request. Acceptance of your order occurs when we have reviewed your request, confirmed product availability, and dispatched your order for delivery.

Delivery Policy

We deliver flowers throughout Belmont and to nearby areas as indicated on our website. Delivery areas can change at our discretion. Delivery charges and estimated timescales for delivery are specified when you select your delivery option at checkout.

Same-day or next-day delivery may be available for certain products and areas, provided the order is placed before the communicated cut-off time. We aim to deliver on the requested date but cannot be liable for late delivery due to unforeseen events beyond our reasonable control, such as adverse weather, road closures, or other external factors.

If the recipient is not at home at the time of delivery, we will attempt to leave the flowers with a neighbour or at a safe place as instructed, or, if none are available, leave a note for collection or to arrange redelivery. Once flowers are delivered as per instructions or left in a safe location, responsibility passes to the recipient and/or customer.

Payments

We accept payment via the secure payment methods provided at checkout. All payments must be made in full at the time of ordering. We do not accept cash on delivery for online purchases. All prices displayed on our website include VAT at the applicable UK rate unless specified otherwise.

Orders will only be accepted and processed upon confirmation of full payment. If payment is declined or reversed, we reserve the right to cancel your order without penalty or liability.

Product Substitutions and Availability

All products are subject to availability. In rare instances, it may be necessary to substitute one or more flowers, packaging materials, or vases due to seasonal changes or supply disruptions. In such cases, we endeavour to ensure that any substitutions are of equal or greater value and similar appearance. If a significant change is necessary, we will endeavour to contact you to discuss alternative options.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. For standard orders, you may cancel your order free of charge up to 24 hours before the scheduled delivery date. Requests received after this deadline or after your order has been dispatched may not be eligible for cancellation or refund, particularly for perishable goods that have already been prepared or are in transit.

To amend information such as delivery address, recipient's details, or personalised messages, requests must be made prior to the order entering preparation or delivery. We cannot guarantee that amendments will be possible once the order is being prepared or out for delivery.

Flowers are perishable, and our arrangements are made to order. For this reason, same-day delivery orders cannot be cancelled once confirmed.

Refunds and Returns

We strive for complete customer satisfaction. If you are unhappy with the quality of your flowers or they have not arrived as expected, please notify us promptly (ideally within 24 hours of delivery) and provide photographic evidence where possible. We will offer replacements, partial refund, or full refund at our discretion, subject to inspection of the returned product (where appropriate). Flowers should be returned in their original packaging and condition, if requested.

Refunds will be processed using the same payment method as the original purchase. Please allow up to 7 working days for refunds to be issued once approved.

We are unable to accept returns or refunds for issues arising due to incorrect delivery information provided by the customer or where flowers have perished due to non-collection or neglect after successful delivery.

Customer Responsibilities

By placing an order via our website, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old. You are responsible for providing accurate and complete information at the time of ordering.

It is your responsibility to ensure someone will be available at the delivery address to accept the flowers, or that safe delivery instructions are provided. Upon receiving the flowers, the recipient should follow the care instructions supplied with the product to maintain their freshness and quality.

Liability

Flowers Belmont will not be liable for any loss or damage arising from late or failed delivery due to circumstances outside our reasonable control, including but not limited to adverse weather, unforeseen traffic delays, incorrect delivery information, or recipient unavailability.

Our maximum liability related to any order, whether in contract, tort (including negligence) or otherwise, shall not exceed the value of the order placed by you. We do not accept liability for any indirect or consequential loss or damage resulting from the use, misuse, or non-availability of our products or website.

Nothing in these Terms seeks to limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under applicable law.

Intellectual Property

All website content, including images, text, graphics, logos, and designs, are the property of Flowers Belmont or our content suppliers. You may not use, reproduce, distribute, modify, or exploit this content without prior written permission.

Privacy and Security

Your privacy and the security of your personal information are important to us. Personal data provided when placing an order is handled in accordance with our Privacy Policy (available on our website). We use secure protocols and payment gateways to protect your information during transaction processing.

Changes to Terms & Conditions

We reserve the right to update, amend, or replace these Terms at any time without notice. Any variation will be effective immediately upon posting on our website. It is your responsibility to review the Terms regularly. Your continued use of our services following any changes constitutes acceptance of those changes.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims that arise from or relate to these Terms or the supply of products.

General Provisions

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it at a later time.

These Terms constitute the entire agreement between you and Flowers Belmont with regard to your use of our website and orders for online flower delivery in Belmont and the surrounding areas, superseding any prior agreements or understandings.

Contact and Further Information

If you have questions, concerns, or require further information regarding these Terms & Conditions, please consult our website for details on how to get in touch.