Returns, Refunds & Complaints Policy | Flowers Belmont

Our Fresh Flowers Guarantee in Belmont

At Flowers Belmont, delivering only the freshest, most vibrant blooms is at the heart of what we do. As a trusted local Belmont florist, we stand behind the quality of our flowers delivered to homes and businesses. We know that sending and receiving flowers is special, and we promise a Fresh Flowers Guarantee to every valued customer in Belmont and the neighbouring areas.

Damaged-on-Arrival Policy

Occasionally, despite careful preparation and delivery, flowers may arrive damaged or not as expected. If you receive an arrangement from us in less than perfect condition, please notify us on the same day of delivery. In order to swiftly resolve the issue, provide us with a clear description and, if possible, a photograph of the damage. Our team will assess your concerns promptly so you can enjoy your fresh flowers as intended.

Freshness Window & Guarantee

Flowers Belmont is proud to offer a freshness guarantee on all floral products. Our flowers are sourced daily and hand-arranged by skilled local florists, ensuring long-lasting blooms. We guarantee that your flowers will remain fresh for a minimum of five (5) days from delivery, provided proper care instructions are followed. If for any reason your flowers do not meet this standard, please contact us within this window so we can make it right.

Refund or Replacement Options

Your satisfaction is our priority. If your flowers arrive damaged, wilted, or do not meet our freshness standards, you can choose from two resolution options:

• Replacement: We will prepare and deliver a replacement arrangement of equal or greater value to your nominated address in Belmont, at the earliest possible time.
• Refund: If you prefer, we can issue a full or partial refund for your order, depending on the extent of the issue.

Our team will communicate with you promptly to ensure your preferred resolution is delivered smoothly and efficiently.

Complaints Procedure

If you have a concern regarding your order, our flowers, service, or delivery experience, Flowers Belmont encourages you to reach out straight away. Our complaints process is designed to be straightforward and responsive:

1. Contact us with your order details and clear explanation of the issue.
2. Our team will acknowledge your complaint within one business day.
3. We’ll investigate and provide an outcome or resolution within three business days.
4. If you are not satisfied with the response, let us know so we can review your case further and work towards a satisfactory solution.

Your feedback helps us maintain our reputation as Belmont’s trusted flower shop, and we are committed to resolving every complaint with care and understanding.

Your Local Belmont Florist

Flowers Belmont is honoured to serve our community and stand by every arrangement we deliver. Our fresh flowers guarantee, responsive returns, and clear complaints process are all part of our commitment to excellence for local households and businesses. Thank you for choosing Flowers Belmont—the florist you can trust for fresh, beautiful flowers in Belmont every time.